BAGGAGE SERVICES

Baggage carts are an essential facility at any airport. Free carts are provided throughout the terminal for your convenience. Baby strollers are also available in designated areas to assist families with young children.

These carts are designed to help you move your luggage more easily, reduce the strain of carrying heavy items, and enhance your travel experience.

Location

Baggage carts are available free of charge in public areas such as:

• Passenger terminal arrival hall
• Passenger terminal departure hall
• Parking area & terminal entrance

Need Special Assistance?

For passengers requiring special assistance or door-to-door baggage delivery service, please contact the airport information desk for detailed guidance.

Passengers can use the trial weighing service to ensure their baggage meets airline weight regulations.

If your baggage is oversized or fragile, we offer a professional shrink-wrap service for optimal protection during transport.

Wrapping your baggage is a great way to ensure it stays protected throughout your journey. This service also helps prevent scratches, liquid damage, and minor impacts.

Location

Departure hall area, near the check-in counters. Or you can view the baggage wrapping location map for precise directions.

Service Fee

Varies depending on baggage size (from 50,000 – 500,000 VND per item)

Register at the Airline Check-in Counter

• Passengers check in baggage directly at their airline's counter.
• Baggage will be tagged and transferred to the aircraft cargo hold.

Self-Service Baggage Drop

To enhance passenger experience and optimize check-in time, Long Thanh International Airport offers a modern Self-Service Baggage Drop system, allowing passengers to check in baggage without staff assistance.

Just a few simple steps:

• Print your baggage tag at a self-check-in kiosk or via the airline's mobile app.
• Attach the tag in the designated position.
• Place your baggage on the automated belt, scan your ticket, confirm the drop, and receive your receipt.

Please Note:

• Follow your airline's baggage size and weight regulations.
• Overweight/oversized baggage may incur additional fees.
• Some items are prohibited from being checked in or require special declaration (power banks, valuables, medical devices, etc.).

For passengers needing temporary baggage storage or home/hotel delivery service:

• The baggage storage counter offers temporary storage for passengers who do not wish to carry their luggage immediately.
• Some partner providers also offer door-to-door baggage delivery to homes or hotels upon request.

Passengers can visit the airport information desk to:

• Get guidance on baggage services
• Inquire about flight – check-in – boarding procedures
• Report lost baggage and request assistance in contacting the airline

Location

Passenger terminal area. Or you can view the information desk location map.

Lost Baggage

For immediate assistance, please visit the Lost Baggage Assistance Desk in the baggage claim area. You can also search for your baggage via our service page.